Legal
imprint
Selda Bülbül
Luvéra
Hochstraße 27
63452 Hanau
Germany
Phone: +49 178 9606666
Email: info@luverawellness.de
Responsible for the content according to § 18 para. 2 MStV:
Selda Bülbül
privacy policy
We at Luvéra take the protection of your personal data very seriously. Your privacy is of particular concern to us. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
1st responsible body
The responsible body for data processing on this website is:
Selda Bülbül
Gustav Hoch Straße 27
63452 Hanau
Email: info@luverawellness.de
Phone: +49 178 9606666
2nd collection and storage of personal data
We collect personal information when you visit our website, register, or make a purchase. This information may include:
• Name first Name
• address
• E-mail address
• phone number
• payment information
3. purposes of data processing
Your data will be used for the following purposes:
• processing and shipping your order
• customer service and communication
• improving our offering
• marketing purposes (only with your consent)
4th sharing of data
Your data will only be passed on if this is necessary to fulfil the contract, e.g. to payment service providers or shipping service providers.
5th storage period
Your data will only be stored for as long as it is necessary to fulfil the stated purposes.
6th rights of the data subject
You have the right to request information about your stored data at any time, to have it corrected or deleted. You can also object to the processing of your data or revoke any consent you have already given.
If you have any questions or concerns regarding data protection, you can contact us at:
Email: info@luverawellness.de
General Terms and Conditions (GTC)
1st scope
These general terms and conditions apply to all orders placed through our online store Luvéra.
2nd conclusion of the contract
By submitting an order, you make a binding offer to conclude a purchase contract. The contract is concluded when we accept your order by sending you a confirmation via email.
3. Prices and payment terms
All prices quoted are final prices. Since we do not have a VAT ID, we do not charge VAT. Payment can be made by credit card, PayPal or advance payment.
4th delivery conditions
Delivery will be made to the address you provided. Please refer to the respective product pages for exact delivery times.
5th Warranty and Liability
The statutory warranty rights apply. We are only liable for damages if they are due to gross negligence or intent.
6th dispute resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
For detailed information, please refer to our complete Terms and Conditions on our website.
cancellation policy
right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party designated by you (who is not the carrier) takes possession of the goods.
To exercise your right of withdrawal, please send an unambiguous statement to:
Selda Bülbül
Luvéra
Gustav-Hoch Straße 27
63452 Hanau
Phone: +49 178 9606666
Email: info@luverawellness.de
The declaration can be made by post, email or telephone. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.
We may refuse to reimburse you until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier.
return of the goods
You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the deadline has expired.
You will bear the direct cost of returning the goods.
exclusion of the right of withdrawal
The right of withdrawal does not apply in the case of:
• Goods that have been made to customer specifications or are clearly tailored to personal needs.
• Sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.